Tennessee Parity Resources
Depending on whether you are filing a complaint or appeal, the contact information below should be able to help you if you have any questions.
For general information about filing a parity appeal for mental health or addictions services, you cannot go wrong with contacting one of the consumer advocates below. Each has years of experience helping consumers in the state of Tennessee.
Attorney General
For information regarding filing a complaint, click here.
TennCare
Hotline for assistance: 866-311-4287 How to file a medical appeal
When filing an appeal for the first time, you should contact your health plan’s customer service support line or check out their information online. If you choose to appeal an adverse benefit determination concerning your mental health or substance use treatment or benefits, please keep in mind that the timeframe to do so varies by state, plan type, and other factors. Contact your state’s department of insurance for additional information. Here is some contact information for Tennessee Health Plans:
Aetna
How to file a suggestion, complaint or grievance. Aetna External Review Program
BlueCross BlueShield of Tennessee
Call Member Service at the number on the member ID card Appeals form for TennCare Medical Appeal found here
Mail to:
TennCare Solutions
PO Box 593
Nashville, TN 37202-0593
CIGNA
Contact Customer Service Department at the number on the back of member ID card Customer Appeal Request form found here
Mail completed forms to:
Cigna Appeals Unit
PO Box 188011
Chattanooga, TN 37422
If GWH-Cigna Network mail to:
Great West Healthcare
PO Box 668
Kennett, MO 63857
Humana
Contact Member Services at the number found on the back of the member ID card
Humana
Grievances and Appeals
PO Box 14165
Lexington, KY 40512-4165
Fax: 800-949-2961
Farm Bureau Health Plans/TRH Health Plans
Complete Request for Reconsideration of Declined Coverage form found here
Mail completed form to:
Farm Bureau Health Plans
Attention: Underwriting Department
PO Box 313
Columbia, TN 38402-0313
Grievance form found here
Mail completed form to:
UMR
Attention: Claims Appeal Unit
PO Box 30546
Salt Lake City, UT 84130-0546
United Healthcare
Call the Customer Service number found on the member ID card.
Insurance Commissioner
Tennessee Department of Commerce & Insurance
Commissioner, Commerce & Insurance
Davy Crockett Tower, Twelfth Floor
500 James Robertson Parkway
Nashville, Tennessee 37243-0565
Toll Free: (800) 342-4029
Phone: (615) 741-6007
Fax: (615) 532-6934
Utilization Management Appeals
Department of Commerce and Insurance, Insurance Division, Life and Health Unit
Director, Policy Analysis Section, Life and Health Unit
500 James Robertson Parkway
Davy Crockett Tower, Suite 500
Nashville, TN 37243
Phone: (615) 741-2825
Fax: (615) 741-0648
External Review Appeals
Department of Commerce and Insurance, Insurance Division, Life and Health Unit
Director, Policy Analysis Section, Life and Health Unit
500 James Robertson Parkway
Davy Crockett Tower, Suite 500
Nashville, TN 37243
Phone: (615) 741-2825
Fax: (615) 741-0648
Parity Appeals
Department of Commerce and Insurance, Insurance Division, Life and Health Unit
Director, Policy Analysis Section, Life and Health Unit
500 James Robertson Parkway
Davy Crockett Tower, Suite 500
Nashville, TN 37243
Phone: (615) 741-2825
Fax: (615) 741-0648
Additional Tennessee Insurance Admininstration Contacts, click here
The federal government also can be a helpful resource if you are enrolled in a self-funded plan, Medicare, Medicaid or another type of insurance that is overseen at least in part by a federal agency.
For definitions and filing information refer to the Parity Resource Guide
U.S. Department of Health and Human Service’s website on the Affordable Care Act health reform law
(SAMHSA) Implementation Mental Health Parity Addiction Equity Act
U.S. Centers for Medicare and Medicaid Services (CMS)
U.S. Department of Labor, Employee Benefits, Security Administration (EBSA) or toll-free hotline: 1.866.444.EBSA (3272)
For the U.S. Department of Health and Human Services & Centers for Medicare and Medicaid Services list of exempt state and local plans, please email NonFed@cms.hhs.gov. You may ask them if any particular state and local plan has opted out of MHPAEA.
Information on requirements of employer-based insurance coverage and self-insured health plans.
EBSA has benefit advisors who are available to answer questions and provide assistance in obtaining your benefits.
Veterans and military personnel can use these resources to get help or more information with their medical or behavioral health complaints.
Health Net Federal Services
A grievance is a written complaint or concern about a medical provider.
Click here for specific information regarding who, what and how to file.
TRICARE
View the recently released Tricare Mental Health Fact Sheet.
The appeal process is different based on the benefit issue. Depending on your issue, you can file a:
- Factual appeal
- This is if you were denied payment for services or supplies you received, or if payment was stopped for services or supplies previously authorized.
- Medical necessity appeal
- This is if prior authorization for care or services was denied because it was not deemed medically necessary. Medically necessary means it must be appropriate, reasonable, and adequate for your condition.
- Pharmacy appeal
- This is if you don’t agree with a decision made about your pharmacy benefit. For example, Express Scripts denies your pharmacy claim.
- Medicare-TRICARE appeal
- This is if you’re eligible for both TRICARE and Medicare, and Medicare denies your services or supplies.
If your care is denied, you should receive a letter with details about how to file your appeal.
Veterans Health Administration
Complaints are initially handled through the Patient Advocate.
Patient Advocate can be contacted at your local VA Medical Center.
If you have any additional questions about parity compliance, please contact info@paritytrack.org
Please note: Parity Registry does not automate the appeals process. The information you provide may alert policymakers to possible health plan violations of the law, thereby helping to shape public policy and influence legislation.
You must take follow-up action with your health plan or regulatory agency.